Sr Staff Inbound Product Manager - Partner Relationship Mgmt

Job Description

Team:

The Sales CRM business unit is building Partner Relationship Management (PRM) capabilities. This initiative supports our vision to deliver comprehensive revenue operations software for B2B companies. The PRM product will serve enterprise customers who manage indirect sales channels, reseller networks, and partner ecosystems, addressing critical market needs in channel operations and partner enablement.

What you get to do in this role:   

• Partner with Design, Engineering, and Research teams to accelerate PRM product development and delivery.
• Build what customers want by translating customer insights and market research into detailed product requirements and user stories.
• Develop and maintain product roadmap with clear prioritization across Foundation → Differentiation → Scale phases.
• Create presentations for cross-functional stakeholders including executive leadership, sales teams, and go-to-market partners.
• Collaborate closely with SFA (Sales Force Automation) and CPQ product counterparts to ensure seamless integration across the Lead-to-Cash ecosystem.
• Conduct customer interviews and competitive analysis to validate product direction.
• Lead sprint planning, feature reviews, and release coordination with engineering teams.
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years product management experience in B2B SaaS, with proven track record in partner ecosystem or channel management products.
• Deep understanding of Lead-to-Cash processes including SFA,CPQ, Order Management, and partner workflows .
• Strong business case development and executive communication skills with ability to influence exec-level stakeholders.
• Experience with competitive analysis and market positioning, particularly in enterprise software markets.
• Technical depth to work with data modeling, API integrations, and platform architecture decisions.
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and  capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Experience driving solution development through big-picture solution development
• Ability to serve as a team lead, and coach employees at lower levels

FD21

Additional Information

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

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