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Job Description
Job Description
Who we’re looking for
At Zendesk, we are committed to creating seamless experiences that connect companies and their customers around the globe. As part of our Product Globalization team, the Localisation function plays a pivotal role in making our products accessible, relevant, and delightful for a diverse global audience. Join us to drive impactful localisation operations that fuel our global growth and customer success.
We are seeking an enthusiastic and detail-oriented Associate Program Manager to join our Localisation team. You will manage end-to-end localisation projects, collaborating closely with cross-functional internal teams and external vendors to deliver high-quality translations on time. Your work will directly influence the experience of users worldwide, helping Zendesk speak their language in meaningful ways.
What you'll be doing
Design and implement scripts, primarily in Python, to automate manual localisation tasks, streamline file handoffs, and optimise data processing between systems.
Lead the development and maintenance of AI-driven tools and agents to improve translation efficiency, quality estimation, and operational scalability.
Oversee the full end-to-end lifecycle of localisation projects, ensuring high-quality delivery and timely execution through effective coordination of internal teams and vendors.
Educate stakeholders on technical localisation requirements and advocate for internationalization best practices.
Maintain partnerships with external vendors and utilize data-driven insights to monitor performance, driving continuous improvement through technical innovation.
Document and standardize localisation workflows, ensuring that technical processes and AI integrations are robust and scalable across all supported languages and markets.
What you bring to the role
2-4 years of experience in localisation project management, operations, or vendor management, preferably in a tech or software environment.
Bachelor’s degree or equivalent experience in Localisation, Linguistics, Computer Science, Business, Project Management, or a related field.
Ability to write scripts (ideally in Python) to automate repetitive localisation tasks, manipulate file formats, and interface with APIs.
Proven experience in AI tool development or implementation within a localisation context, such as leveraging LLMs for translation quality estimation or workflow automation.
Strong organizational skills with the ability to manage multiple projects and stakeholders simultaneously in a fast-paced, global environment.
Excellent skills across distributed teams, with the ability to educate stakeholders on technical localisation processes and advocate for global users.
Familiarity with Translation Management Systems (e.g., Phrase TMS) and knowledge of internationalisation standards such as Unicode and CLDR.
Proficiency in data analytics tools and techniques to track metrics, generate insights, and identify optimisation opportunities.
Basic Qualifications:
Bachelor’s degree or equivalent experience in Localisation, Linguistics, Business, Project Management, or a related field.
2-4 years of experience in localisation project management, operations, or vendor management ideally in a tech or software environment.
Preferred Qualifications:
Proficiency in data analytics tools and techniques to track localisation metrics, generate insights, and identify optimisation opportunities.
Proficiency in Chinese, Korean, or Spanish is a plus.
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Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.