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Why You're a Fit
Job Description
Job Description
Join our team at Zendesk QA (formerly Klaus) to develop cutting-edge customer service quality assurance solutions! We are seeking forward-thinking experts who are looking to build AI-driven tools that reshape the way teams review and analyze their customer interactions. Your skills and contribution can ensure our platform aids our customers in providing consistent, high-quality customer support, reducing churn and boosting customer satisfaction. Your expertise can help us change the game in how companies manage and improve their customer service operations.
Our quickly expanding, international team has embraced the innovative mindset from day one. We are looking to expand our team and seeking candidates for a hybrid role based in Estonia.
Our Stack
Python, PostgreSQL, MySQL, BigQuery, Google Cloud Spanner, REST, microservices
AWS, GKE, Google AI Platform, Apache Beam, Apache Flink, and Airflow
Kubernetes, Github Actions
What you'll be doing
High level of independence and trust, you decide how the implementation is done
Working independently in a team and delivering high-quality code in a timely manner
Building and improving our ML offerings, by implementing new solutions and reworking existing ones.
Building reusable code and libraries for future use
Optimizing the application for maximum performance and scalability
Implementing security and data protection functionalities
Designing and implementing data storage solutions
Researching and building data processing solutions
Performing code reviews and providing feedback to your peers
Writing automated tests
Partnering closely with Product and Data teams to understand customer needs, data realities, and success metrics
What you'll bring to the role
At least 5 years of experience with a focus on back-end development
Experience with programming languages like Go, Python, Java
Strong understanding of SQL and database technologies
Working experience with cloud-native technologies like Kubernetes and Docker
Experience with Google Cloud Platform or Amazon Web Services
Comfortable with working remotely in English across departments
Excellent written and spoken communication skills
Interest in machine learning (ML Ops)
Experience collaborating closely with Product to shape requirements, align on priorities, and deliver solutions that create measurable customer value
Passionate about AI and machine learning, staying up to date with new developments and eager to apply them in production systems
#LI-JJ2
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.