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Why You're a Fit
Job Description
Job Summary
NetApp’s Keystone team delivers the industry’s leading Storage-as-a-Service (STaaS) platform for hybrid and cloud environments. As a Technical Product Manager, you will drive strategy, roadmap, and execution for capabilities that help customers size, subscribe to, deploy, and operate modern storage services.
In addition to core product management responsibilities, this role incorporates key Technical Marketing Engineer (TME) responsibilities. You will serve as a bridge between Product Management, Engineering, Field, and Customers ensuring that technical value propositions are well-articulated, product capabilities are understood, field teams are enabled, and customer feedback continuously shapes the roadmap.
This hybrid PM + TME role demands strong technical depth, exceptional storytelling, field empathy, data-driven decision-making, and the ability to influence stakeholders across multiple functions.
Job Requirements
What You’ll Do
Product Strategy & Roadmap
- Drive product strategy and roadmap for subscription-based storage and cloud services.
- Identify and prioritize new features and functionality across service definition, packaging, automation, and lifecycle management.
- Lead the design of seamless customer experiences across onboarding, configuration, activation, and ongoing service management.
- Build data driven sizing and recommendation capabilities using usage insights and operational metrics.
- Collaborate closely with engineering, sales, marketing, customer success, and field teams to deliver impactful features and successful launches.
- Analyze market trends, competitive offerings, and customer feedback to inform strategic decisions.
- Define KPIs and use telemetry and customer behavior data to drive continuous product and service improvement.
Technical Responsibilities
- Sizing, Recommendations & Install‑Base Insights
- Customer Experience & Self‑Service
- Subscription & Provisioning Lifecycle
- Service Definition & Operational Excellence
- Cross‑Functional Leadership
- Data‑Driven Product Management
- Technical Content & Evangelism
- Field Enablement & Cohesion
- Customer & Partner Engagement
Education
- Bachelor's degree in computer science, Engineering, Business, or related field.
- 7–10 years of product management experience in enterprise software, Data Storage systems, cloud services, or subscription platforms.
- Strong understanding of subscription business models or as-a-service offering.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.