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Technical Support Engineer

NetApp · Cork, Munster, Ireland · talentbrew

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Score: 41 S:10 R:10 D:10 C:11
First seen: 2026-01-29 · Last seen: 2026-02-10

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Why You're a Fit

ServiceNow, PuppetLabs, SCCM, VMware expertise
Director, Automation & Deployment, T-Mobile (2013-2017)
"...n first-line support can’t crack the problem, applying your expertise in both hardware and software to deliver optimal results..."

Job Description

Job Summary

Join our team as a Technical Support Engineer and play a key role in keeping mission-critical systems running smoothly. You’ll work directly with customers, support teams, and field engineers to diagnose, troubleshoot, repair, and debug NetApp products — ensuring issues are resolved quickly and effectively.

In this role, you’ll step in when first-line support can’t crack the problem, applying your expertise in both hardware and software to deliver optimal results. We’re looking for a proactive, “take-charge” professional with proven technical problem-solving skills, deep subject matter expertise, and a strong commitment to exceptional customer service.

If you thrive on solving complex challenges and making a real impact, we’d love to hear from you. 

Job Requirements

  • Respond to situations where NetApp product support has been unable to solve customer’s technical issues.
  • Collaborate with or escalate cases with other NetApp Technical Support teams and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise in order to most quickly facilitate solutions for customers.
  • Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center
  • Focus on E-series and StorageGRID specialization and build deep technical expertise in these areas.
  • Ability to troubleshoot difficult technical issues with strong commitment to deliver excellent customer service experience.
  • Good Understanding of following: Hadrware priciples; Object based storage; Distributed data base (Cassandra); S3 Protocol; RAID; iSCSI; Fibber channel; Linux administration; Troubleshooting experience with network trace analysis -> Network troubleshooting experience with wireshark; Virtualization; VMware; Docker-containers; Infiniband, NDMe-of; Data protection; Scripting; HTTP/RestAPI; Understanding of T10 Protection Information (PI) concepts; TCP practical troubleshooting experience with network trace analysis; Working experience with NetApp Data ONTAP 9.0 and above (a plus).

Education

  • Minimum of 2 years within a similar Technical support role.
  • A Bachelor of Science in Engineering or Computer Science; or equivalent related experience is required.
  • Fluent English & Hebrew (C1-C2 level)
  • Passion and ability to learn new technologies in a fast-pace environment.
  • Work well in a team environment and be a proactive contributor to team development projects.
  • Creative approach to problem solving and demonstrate a ‘can-do’ attitude.
  • High ability to multi-task, manage workload and define priorities based on business impact of issues.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
  • Ability to follow standard engineering principles and practices.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

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