Sr. Department Ops Manager, AML
Capital One · Alabang, Muntinlupa City · workday
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Why You're a Fit
Job Description
Summary:
To lead the complex, mid to large sized Anti-Money Laundering operations of Capital One Philippines. Responsible for setting and driving strategy, long term vision and goal for the function. Responsible for operational performance of the function, and drive continuous improvements to sustainably meet and exceed targets. Drive team’s performance and build a high performing and engaged team.
General Responsibilities:
Strategy, Vision and Goals: Develops and implements an end state vision, strategy and plans for the sub-function and build plans to achieve these. Strategy and vision should be balanced across our four strategic pillars of customer, talent, well managed and economics and should operate within business objectives and corporate standards.
Operational performance: Responsible for overall operational output of the sub-function. Institutionalize management practices to drive accountability across all layers of the organization, and be able to drive the team to meeting and exceeding target KPIs.
Process improvement: Supports practices to drive continuous improvement in the team. Builds a culture of “no problem is a problem” and empower teams to escalate and find opportunities for driving improvements, builds a culture where all layers of the team clearly understand goals, what drives the process performance to meet/miss the goal and how to remain focused on critical things.
People development: Responsible for building a high performing and engaged team. Drive team’s overall performance, leadership across all layers, and overall engagement for the team and function. Understand the concerns associates may have, and work with stakeholders and partner teams to drive solutions. Work with HR and other partners on hiring/terminations, performance and talent management, adherence to policies, and administrative decisions.
Organizational collaboration. Maintains strong and collaborative partnerships across the organization, including HR, Finance, Shared Services, and stakeholders in the US and works collaboratively in all aspects of day to day responsibilities.
Anti-Money Laundering: Strategizes for sub-functional team handling various AML processes, which includes but not limited to suspicious activity investigations, global sanctions screening or other AML processes.
Basic Qualifications:
Two (2) years college level education or equivalent work experience
At least 5 years of investigative experience, Anti-Money Laundering (AML) or Fraud experience in a call center operations environment, and in a managerial capacity
Solid functional understanding of AML business processes, with deep appreciation for meeting customer needs and expectations
Strong analytical skills for decision-making
Results orientation with a bias for action, versatility, and adaptability
People management skills, including team formation, collaboration, and influencing
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).