Term Limited - Evaluation and Process Improvement Advisor

<p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;" data-pasted="true"><span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);"><span style="margin: 0px;padding: 0px;">Aging and Disability Services (ADS) is dedicated to helping older adults and adults with disabilities live with independence, dignity, and connection in their communities. ADS partners with local, state, and federal programs to fund and coordinate a range of services, including case management, in-home care, caregiver support, and community living connections. Through its Care Coordination Program, ADS ensures that clients receive the right level of support to remain safely in their homes and communities.</span></span></p><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><br></p><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);"><span style="margin: 0px;padding: 0px;">The Evaluation and Process Improvement Specialist supports this mission by strengthening the effectiveness, efficiency, and equity of the Care Coordination program. Reporting to the Care Coordination Program Director, the Specialist designs and implements systems for evaluating outcomes, measuring performance, and improving service delivery. Working collaboratively with ADS teams, subcontracted providers, and external partners, the Specialist translates data and evaluation findings into actionable strategies that enhance client outcomes, streamline processes, and advance continuous quality improvement across programs. Prior experience with </span></span><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Washington State’s Home and Community Services (HCS) and related eligibility systems will be critical to the success of this position.</span></span></p><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><br></p><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);"><span style="margin: 0px;padding: 0px;">This is a Term Limited role anticipated to last two years. &nbsp;</span></span></p><br><span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);"><span style="margin: 0px;padding: 0px;">This opportunity is open until filled with the first review of resumes on December 2nd.&nbsp;&nbsp;</span></span><ul style="margin-bottom: 3pt;" data-pasted="true"><li style="margin-left: 48px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Develop and implement evaluation frameworks to measure program outcomes, client experience, and operational performance in alignment with ADS, state, and federal requirements.</span></span></li><li style="margin-left: 48px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Collect, analyze, and interpret quantitative and qualitative data to assess the effectiveness and equity of Care Coordination services.</span></span></li><li style="margin-left: 48px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Identify system gaps, inefficiencies, and process bottlenecks within case management, referral, and service delivery workflows, recommending actionable solutions for improvement.</span></span></li><li style="margin-left: 48px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Lead and facilitate Continuous Quality Improvement (CQI) initiatives using methodologies such as Lean, Six Sigma, or Plan-Do-Study-Act (PDSA) to enhance program effectiveness and client outcomes.</span></span></li><li style="margin-left: 48px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Design and maintain performance dashboards and data visualizations to track progress toward departmental goals and communicate findings to leadership and stakeholders.</span></span></li><li style="margin-left: 48px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Prepare reports, summaries, and presentations for internal leadership, subcontracted agencies, and community partners to support evidence-based decision-making.</span></span></li><li style="margin-left: 48px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Collaborate with cross-functional teams and providers to co-design process improvements that enhance efficiency, reduce disparities, and promote person-centered care.</span></span></li><li style="margin-left: 48px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Monitor fidelity to best practices in care coordination and assess variations in service delivery across agencies to ensure consistency and quality.</span></span></li><li style="margin-left: 48px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Provide training and technical assistance to staff and subcontractors on evaluation tools, performance metrics, and CQI processes.</span></span></li><li style="margin-left: 48px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-style: normal;text-indent: 0px;" data-pasted="true"><span style="margin: 0px;padding: 0px;">Support ADS’s equity and inclusion goals by applying equity-centered evaluation approaches and ensuring data analysis reflects diverse client needs and experiences.</span></span></span></span></li></ul><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;" data-pasted="true"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;"><strong>Minimum Qualifications: &nbsp;</strong></span></span></p><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><br></p><ul style="margin-bottom: 3pt;"><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Bachelor’s degree in Public Health</span><span style="margin: 0px;padding: 0px;">, Social Work, Public Administration, Gerontology, or related field (</span><span style="margin: 0px;padding: 0px;">Master’s</span><span style="margin: 0px;padding: 0px;"> preferred).</span></span></li><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">At least 3 years of experience in program evaluation, quality improvement, or health and human services analytics.</span></span></li><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Strong knowledge of aging, disability, Medicaid-funded services, and community-based care systems.</span></span></li><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Proficiency in evaluation methods, data analysis software (e.g., Excel, SPSS, R, or Tableau), and logic model development.</span></span></li></ul><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">OR:</span></span><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;"> An equivalent combination of education and experience that demonstrates the ability to perform the position duties.</span></span></p><br><p style="margin: auto 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;" data-pasted="true"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;"><strong>Desired Qualifications: </strong>&nbsp;</span></span></p><ul style="margin-bottom: 3pt;"><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Experience leading CQI or process improvement initiatives using formal frameworks (e.g., Plan-Do-Study-Act, Lean, Six Sigma).</span></span></li><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Experience with state-funded long-term services and supports (e.g., COPES, MAC, TSOA, New Freedom).</span></span></li><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Familiarity with Washington State’s Home and Community Services (HCS) and related eligibility systems.</span></span></li><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Knowledge of equity-centered evaluation and trauma-informed approaches.</span></span></li><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Collaboration &amp; Stakeholder Engagement</span></span></li><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Project Management</span></span></li><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Attention to Detail</span></span></li><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Adaptability in a fast-paced environment</span></span></li></ul><p style="margin: auto 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;" data-pasted="true"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Additional Requirements:</span></span></p><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: center;text-indent: 0px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Your application will not be reviewed if these items are missing or incomplete.</span></span></p><br><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">The full salary range for this opportunity is $56.57 - $84.88 hourly.&nbsp;</span></span><br><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: center;text-indent: 0px;"><br></p><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;text-decoration: underline;"><span style="margin: 0px;padding: 0px;">Hiring Process</span></span><span style="margin: 0px;padding: 0px;"><br style="margin: 0px;padding: 0px;"></span><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered:</span></span></p><ol style="margin-bottom: 3pt;"><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Completed NEOGOV online application.</span></span></li><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Current résumé indicating relevant experience and education.&nbsp;</span></span></li><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.&nbsp;</span></span></li><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Supplemental questionnaire responses&nbsp;</span></span></li></ol><br><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;" data-pasted="true"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Offers of employment are contingent on verification of information provided by the applicant as part of the application process, which may include a detailed background check, pre-placement physical exam, and/or full driver's abstract, dependent upon position.</span></span></p><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><br></p><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" data-pasted="true">The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at:&nbsp;</span><a href="https://www.seattle.gov/human-resources/benefits/employees-and%20covered%20family-members/most%20employees-plans" data-uw-rm-brl="PR" data-uw-original-href="https://www.seattle.gov/human-resources/benefits/employees-and%20covered%20family-members/most%20employees-plans" data-uw-rm-empty-ctrl="" style="font-style: normal; text-align: start; text-indent: 0px; color: inherit !important; text-decoration: underline !important;"><span style=" text-decoration: underline !important; color: inherit;">https://www.seattle.gov/human-resources/benefits/employees-and covered family-members/most employees-plans</span></a><span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;">.</span></p><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><br></p><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">First time applying at the City of Seattle?&nbsp;</span></span><a href="https://www.seattle.gov/documents/Departments/HumanResources/Talent/Application%20and%20Interviewing%20Tips.pdf" target="_blank" rel="noreferrer noopener" style="margin: 0px;padding: 0px;text-decoration: none;color: inherit;" data-uw-rm-ext-link="" data-uw-pdf-br="2" data-uw-pdf-doc="" data-uw-rm-empty-ctrl=""><span style="margin: 0px;padding: 0px;color:inherit;text-decoration: underline;"><span style="margin: 0px;padding: 0px;">View our tips and tricks for making your application stand out.</span></span></a></p><p style="margin: 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><br></p><p style="margin: 2.66667px 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></span></p><p style="margin: 2.66667px 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><br></p><p style="margin: 2.66667px 0px;padding: 0px;font-style: normal;color:inherit;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">Who may apply: </span></span><span style="margin: 0px;padding: 0px;"><span style="margin: 0px;padding: 0px;">This role is open to all candidates that meet the minimum qualifications. We value different viewpoints and life experiences. Your application will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences</span></span></p><br>