Customer Service Representative Parts

Job Description:

Join our Team: Customer Service Representative Parts
Oud Gastel (Roosendaal), 40 hours (Temporary)

Join our team at Terex/Genie and embark on an exciting opportunity as we seek a skilled and dedicated Customer Service Representative Parts to contribute to the Genie Parts Customer Service.

At Terex/Genie we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

As a Customer Service Representative Parts at Genie, based in Oud Gastel (Roosendaal), you'll play a pivotal role in the day-to-day operations of our busy, multilingual, and international Parts Customer Service Department within the mechanical equipment industry. Your main responsibilities will include handling customer inquiries, processing orders, providing accurate information, and ensuring timely deliveries, all while delivering excellent customer service.

What you’ll do

• Respond to customer inquiries via phone, CRM, and other channels.
• Provide accurate and timely information on parts availability, pricing, and order status.
• Process parts orders and coordinate with internal teams to ensure timely delivery.
• Resolve customer issues and complaints proactively.
• Collaborate with Sales, Materials, Logistics, and Technical Support to address customer needs.
• Maintain comprehensive records of customer interactions and transactions in the CRM system.
• Identify opportunities for process improvements and contribute to enhancing the overall customer service experience.
• Participate in ongoing personal development and training.

What you’ll bring

• Associate degree or equivalent professional experience.
• Experience in a customer service or support role, ideally within the automotive, machinery, or logistics industry.
• Fluent in English (verbal and written). An additional language as German, French or Spanish is a plus.
• Strong communication skills with a focus on customer satisfaction.
• Proactive attitude with eagerness to learn new products and processes and willingness to go the extra mile to meet customer needs.
• Familiarity with CRM software and ERP systems, such as Oracle.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Why Join Us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, a weekly work from home day, 24 holidays, 5 ATV days, pension, sickness insurances, health insurance discounts, LinkedIn Learning, a mentorship program, and more.
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

This is a temporary position to support the team during a period of reduced capacity.

How to Apply
To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com

Terex/Genie is an equal opportunity employer and appointments are based on merit. We value diversity, and we welcome applications from all sections of our community. At our site in Oud Gastel (Roosendaal), we have a very diverse workforce and have English as our working language.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at Globaltalentacquisitions@terex.com