Team Lead, MDR Operations - CR
SentinelOne · Costa Rica · greenhouse
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Why You're a Fit
Job Description
About Us
At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
What are we looking for?
The SentinelOne Wayfinder MDR Team Lead must demonstrate a solid understanding of security and security analysis concepts, specifically the service playbooks and best practices, and propose improvements as well as new playbooks and processes. The Team Lead is expected to serve as an escalation point for their direct reports on threats and escalations, as well as provide training and guidance to less experienced analysts in their respective fields of expertise.
What will you do?
- Lead, mentor, and empower your team of MDR analysts through regular 1:1s, providing prompt feedback, and fostering a high-performing culture.
- Own your team's operational performance by defining, tracking, and reporting on KPIs and service goals.
- Serve as the primary technical escalation point for your team, providing expert guidance during high-stress incidents.
- Lead customer-facing escalation calls with confidence, communicating complex findings to both technical and non-technical audiences.
- Collaborate and maintain good relationships across the Threat Detection and Response organization, as well as with teams outside of MDR (ex: Product Management, Support, R&D) to improve the overall quality of the MDR service.
- Participate in the hiring and onboarding process for new analysts.
- Drive continuous improvement by enhancing playbooks, promoting knowledge sharing, and developing the team's capabilities.
What experience and knowledge should you bring?
- Experience: 3+ years of experience in a SOC, IR, MDR, or similar environment.
- Leadership: 1+ years of experience in a leadership, mentorship, or team lead role.
- Mindset: A leadership mindset that values learning, collaboration, and mentorship
- Technical Skills: Deep understanding of incident response workflows, EDR/XDR platforms (SentinelOne preferred), and attacker tactics (MITRE ATT&CK).
- Composure: Strong composure under pressure and the ability to lead decisively during high-pressure situations.
- Communication: Clear written and verbal communication skills with experience leading customer-facing escalations.
Language: Full professional fluency in English is required.
Why Us?
You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
- Flexible working hours and hybrid/remote work model with in-office lunch program
- Private medical care and life insurance
- Vacation days and paid sick time
- Global gender-neutral parental leave (16 weeks)
- Employee stock programs (RSUs + ESPP)
- Employee Assistance Program and Wellness Coach app
- Annual bonus program
- Home office setup and maintenance support
- Home phone/internet allowance
- High-end MacBook or Windows laptop
- Referral bonus program
- Professional development support, including LinkedIn Learning
- Company events and community activities
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.