Sr Manager Insurance Product Management

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The Senior Manager, Product Management for device protection will lead a team of product managers responsible for executing the vision, design, experience and product roadmap for one of the largest and most complex products in our portfolio.

This role requires a well-rounded leader who brings together visionary thinking, strategic rigor, strong analytical skills, deep customer empathy, strong partner management and disciplined execution.

The Senior Manager is ultimately accountable for the end-to-end product and service experience, spanning customer journeys, product and service design, requirements definition and delivery, technical feasibility alignment with IT, engineering & vendors, funding and investment planning, product launches. The role also owns outcomes like product performance, customer satisfaction, cost management, and partner/vendor effectiveness. Success requires a strong understanding of both the commercial and operational levers of the business, as well as the ability to navigate complexity at scale.

Job Responsibilities:

• Own the end-to-end product lifecycle for Device Protection, from product vision through execution, launch, and ongoing optimization.
• Lead and develop a high-performing team of Product Managers, Product Owners, and Managers, including hiring, coaching, and talent development.
• Drive cross-functional collaboration with Engineering, IT, Finance, Accounting, Legal, Marketing, and Distribution partners across Postpaid, Metro, and Business channels.
• Serve as the primary product leader for external vendor and partner relationships, aligning them to the product vision, service journeys, and strategic roadmap.
• Operate effectively within a highly regulated environment, maintaining a strong understanding of applicable regulations, industry standards, and compliance requirements.
• Support P&L objectives through deep cost awareness, thoughtful tradeoff decisions, and contracts that align with technology evolution and GSMA standards.
• Ensure product experiences are customer-centric, simple, scalable, and differentiated, while balancing speed, quality, and risk.
• Track and optimize product performance metrics, including financial outcomes, customer satisfaction, and operational efficiency.

1. Own Product Vision, Strategy, and Roadmap

Define and lead the product vision, customer experiences, journeys, goals, and outcomes for the Device Protection portfolio. Own end-to-end product lifecycle management, including roadmap creation, prioritization, and alignment with senior leadership on scope, investments, and deliverables.

2. Lead Product Execution and Delivery Excellence

Oversee execution across the product portfolio, ensuring high-quality delivery through disciplined backlog management, prioritization, and dependency management. Translate strategy into detailed requirements, features, and user stories, for highly complex, multi-touchpoint products.

3. Drive Cross-Functional Alignment and Operating Rhythm

Establish strong operating partnerships across IT, Engineering, Architecture, Business Assurance, Finance, Accounting, Legal, Go-to-Market, Sales, and Marketing to deliver against product commitments. Communicate risks, tradeoffs, timelines, and progress clearly and consistently to stakeholders at all levels.

4. Lead and Develop a High-Performing Product Organization

Hire, coach, and retain a high-performing team of Product Managers, Product Owners, and Managers. Provide ongoing guidance, prioritization support, and resource alignment while fostering a customer-first, accountable, and execution-focused culture.

5. Own Vendor Strategy, Partnerships, and Accountability

Serve as the primary product leader for vendor relationships, including performance management, service-level adherence, quarterly business reviews, escalations, and issue resolution. Build trusted relationships with vendor leadership to align on vision, delivery expectations, and long-term capabilities.

6. Drive Customer Obsession and Voice of the Customer

Actively engage with customers to build deep empathy and insight. Establish and maintain a strong Voice of the Customer (VoC) feedback loop, evangelize customer needs internally and externally, and embed customer-first thinking into product decisions, execution, and team culture.

7. Develop Industry Innovation & Industry Awareness, and Financial Stewardship

Maintain a strong understanding of industry, regulatory, and technology trends to identify innovation opportunities and risks. Ensure products operate within regulatory requirements, align contracts with technology evolution and GSMA standards, and support P&L objectives through disciplined cost and funding management

8. Also responsible for other Duties/Projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)
• Acceptable areas of study include Computer Science, Engineering, IT, Business Administration or equivalent experience. (Required)
• 10+ years of relevant Product Management experience in an agile product development environment. (Required)
• 4 – 7 years’ experience managing teams of 5 or more resources in direct reporting relationship in Product Management organization. (Required)

Knowledge, Skills and Abilities:

• Product Lifecycle Management : Experience in delivering large and complex business/technology initiatives. (Required)
• Communication : Proven ability to communicate with Leadership effectively, while employing a high degree of collaboration and influence
  Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.(Required)
• Business Analytics: Strong analytical skills with demonstrated ability to
  identify/analyze/synthesize product use data.(Required)
• Agile Project Management: Experience with Agile backlog/project management tools.
  (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $140,500 - $253,500

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ341740&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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