What You’ll Do

As the Communications Director for the Asia Pacific, Japan, and Greater China (APJC) Customer Experience (CX) organization, you will hold a pivotal leadership role driving strategic communications. You will collaborate cross-functionally with teams across CX and Cisco-including Sales, Marketing, PR/AR, and peer communications leaders-as well as senior leadership within the APJC region.

This is a fulfilling opportunity to partner with senior leaders to design and implement a comprehensive communications strategy. You will establish a consistent messaging framework for both internal and external audiences, provide high-level executive support to the CX APJC SVP, and actively elevate the CX brand and market recognition.

You will act as a champion for our core values-Customer Obsessed, Growth Mindset, Trusted Partner, and Simple to Use-ensuring we remain our customers’ first choice for a strategic partner.

Key Responsibilities

• Strategic Leadership: Lead the end-to-end communications function for the CX APJC organization.
• Internal Strategy: Develop and execute an internal communications strategy and plan that aligns key messages with critical business priorities, supporting stakeholders across the organization.
• Community Building: Foster a strong sense of community within CX APJC through clear, compelling, and creative storytelling. Utilize modern channels and mediums, including All Hands, leadership meetings, SharePoint, Webex Spaces, video, and other digital platforms.
• Executive Visibility: Promote transparency and elevate the profile of the CX APJC SVP and position CX APJC leadership team
• Executive Support: Provide dedicated executive communications support to senior leadership, enhancing transparency for internal collaborators, customers, and partners.
• Thought Leadership: Identify, organize, and prepare executives for strategic speaking engagements, ranging from intimate internal forums to large-scale, external Cisco-branded events.
• External Relations: Facilitate external media interactions and narrative building, working in close alignment with Cisco’s Public and Analyst Relations teams.

Who You’ll Work With

You will be an integral part of the CX APJC organization, working directly with the SVP, the Director of Strategy & Planning, and the senior leadership team. Additionally, you will partner closely with Sales, Marketing, PR/AR, and other communications leaders to collaboratively craft messaging that amplifies our vision, value proposition, and thought leadership.

Who You Are

You are a highly collaborative and motivated leader who thrives on building communications programs that align seamlessly with Cisco, CX, and executive messaging. You appreciate the opportunity to work across the leadership team, playing a key role in driving and implementing a cohesive narrative across all communication touchpoints.

• Master Storyteller: You are a versatile leader who crafts messages that are easy to absorb across various formats. Your communications are modern, connected, and impactful to key collaborator groups.
• Innovative Thinker: You enjoy thinking, partners, and external stakeholders. outside the box to develop creative new ways to communicate at all levels of the company, as well as with our customers
• Strategic Connector: You are a go-getter who can connect the dots, engage confidently with senior executives, and intuitively understand what needs to be communicated to specific audiences.
• Channel Expert: You possess the know-how to leverage all available channels to reach your audience effectively. You have a focused approach, are collaborative, and excel at cultivating positive relationships.

Requirements for the Role:

• Education: Bachelor’s or master’s degree in Business, Marketing, Communications, or a related field.
• Experience: Proven track record in communications development and program management.
• Executive Presence: Extensive experience in executive communications, including preparation for executive meetings, speaking engagements, analyst/media interactions, and major events.
• Communication Mastery: Ability to communicate effectively at all levels, including executive leadership and customers, through exceptional written, verbal, and listening skills.
• Industry & Content Proficiency: It is critical for this leader to have the ability to understand Cisco and the broader technology industry. You must demonstrate a proficient level of understanding regarding the content required for this role. Understanding of Cisco Products and Services is preferable.
• Uncompromising Quality: Attention to detail and quality is a must. You must demonstrate an exceptionally high standard for detail, with consistent rigor in messaging precision, content integrity, and execution.
• Leadership: Strong leadership skills with a results-oriented attitude and the ability to influence decision-makers to achieve desired outcomes.

• Agility: Ambitious, flexible, adaptable, and highly organized; willing to jump in to get the job done.
• Strategic Synthesis: Capable of quickly grasping complex business needs and distilling them into core elements that audiences need to know.
• Autonomy & Teamwork: Demonstrated self-motivation, initiative, integrity, and creativity, with the ability to deliver results both autonomously and collectively with team members.
• Relationship Building: Adept at building alignment, trust, and positive relationships across partner organizations.
• Data Fluency: Familiarity with data-driven operations is a plus.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.