Associate Director-Sales Retention/Collections

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As an Associate Director-Sales Retention position your tasks may include, but are not limited to, the following:

• Leads, coaches, and develops managers that supervise frontline inbound consumer representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics. 
• Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement. 
• Responsible for hiring, attrition, ramp plans, and grievance process. 
• Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.

Key Responsibilities:

• Leadership and Customer Experience: Lead a consumer sales and retention organization to exceed sales, retention, productivity, and customer experience objectives and create an environment that fosters engagement and high performance. 
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call center operations to achieve revenue goals, service metrics, enps, and cost effectiveness.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic relationship.  Maintain a cordial and collaborative relationship with union leaders while leading a bargained for employee base.

• Virtual or hybrid leadership operational experience: Strong operational and engagement experience leading virtual, hybrid or in office teams.  Understand dynamics of technology, coaching and development to overdeliver on all key metrics and employee engagement. 

Supervisor Role:

• Yes

Education:

• Bachelor’s degree (BS/BA) desired.

Required Experience:

• 8+ years of related sales experience.
• Must be 100% bilingual in Spanish, reading, writing, and speaking. 
• Proven collection experience
• Proven leadership experience

Compensation Offered:

Our Associate Director-Sales Retention/Collections earns between $77,400 - $116,200 USD Annual plus incentives. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage  
• 401(k) plan  
• Tuition reimbursement program  
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
• Paid Parental Leave  
• Paid Caregiver Leave  
• Additional sick leave beyond what state and local law require may be available but is unprotected  
• Adoption Reimbursement  
• Disability Benefits (short term and long term)  
• Life and Accidental Death Insurance  
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
• Employee Assistance Programs (EAP)  
• Extensive employee wellness programs  
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.  Apply today!

Ready to join our team? Apply today!

Weekly Hours:

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Salary Range:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.