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Why You're a Fit
Job Description
Recruitment Fraud Alert
We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
What to know:
- Commvault does not conduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
The Opportunity…
Commvault is seeking a Senior Manager, Professional Services for the Americas who is responsible for driving the successful delivery of professional services engagements across the region. This role ensures customer success through strategic leadership, operational excellence, and collaboration with cross-functional teams. The ideal candidate will have a proven track record in managing large-scale service delivery, building high-performing teams, and fostering strong customer relationships.
Commvault is seeking a Senior Manager, Professional Services for the Americas—a leader who’s ready to make a measurable impact. In this role, you will drive the successful delivery of professional services engagements across the region, ensuring customer satisfaction. You will lead through strategy and execution, combining operational excellence with strong cross-functional collaboration to consistently deliver results. If you have a proven track record of managing large-scale service delivery, building and inspiring high-performing teams, and cultivating trusted customer relationships, this is your opportunity to lead at scale and shape Professional Services across the Americas.
What you’ll do…
Leadership & Team Management
- Lead and develop a regional team of consultants, project managers, and technical specialists.
- Drive talent acquisition, onboarding, and career development within the region.
- Manage sub-contractor relationships and staffing
- Manage delivery out of various COEs
Service Delivery Excellence
- Act as an evangelist for services, assisting sales with selling and drafting SOWs, quotes, and Professional Services collateral
- Oversee end-to-end delivery of professional services engagements, ensuring quality, timeliness, and customer satisfaction.
- Implement best practices, methodologies, and tools to optimize delivery efficiency.
Customer Success & Relationship Management
- Act as a sponsor for key accounts, ensuring alignment with customer objectives.
- Partner with Sales, Customer Success, and Support teams to drive customer adoption and value realization including cross sell, up sell, expansion, and net new opportunities.
- Manage internal and external escalations
Financial & Operational Management
- Own regional P&L for professional services, including forecasting, budgeting, and margin optimization.
- Monitor KPIs and operational metrics to ensure performance against targets.
- Drive accountability for services financial goals including revenue, gross margin, and utilization across internal and partner delivery teams
Strategic Planning & Growth
- Develop and execute regional strategies aligned with global professional services objectives.
- Identify opportunities for service expansion and innovation to meet evolving customer needs.
Who you are…
- 10+ years of experience in professional services leadership roles within technology or SaaS organizations.
- Strong background in project delivery, customer success, and team leadership.
- Proven ability to manage regional operations and financial performance.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to travel within the Americas region as required.
Preferred Skills
- Cybersecurity Experience preferred
- Experience with cloud technologies, enterprise software, or digital transformation projects.
- Experience in Federal and State/Local government delivery
- Experience with SFDC and OpenAir
- Proven capability to build trust and maintain clear, professional communication with both internal stakeholders and client organizations
- Demonstrated success with subscription-based business models, delivering both on-premises and SaaS solutions
- Track record of managing complex, multi-stakeholder projects and partner relationships
- Familiarity with consulting frameworks and delivery methodologies (Agile, ITIL, etc.).
You’ll love working here because...
- Continuous professional development, product training, and career pathing
- An inclusive company culture, opportunity to join our Employee Groups
- Generous benefits supporting your health, financial security, and work-life balance
- Employee stock purchase plan (ESPP)
Ready to #makeyourmark at Commvault? Apply now!
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Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience.
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.