Shop Operations Supervisor

The City of Seattle is seeking a Shop Operations Supervisor (SOS) to oversee multiple shift/multiple team shops at one of four (4) vehicle maintenance shop locations.  Shop assignments will change based on business needs.  This position is primarily an administrative position that relies on detailed knowledge of city fleet equipment, good judgement, organization, and the ability to prioritize and delegate to make sure your team is set up for success.    ABOUT USFAS is often the public's first interaction with the City of Seattle, operating as a customer-focused front door that assists with everything from paying utilities or reporting a pothole to requesting public information or even adopting a new pet. The 500-plus employees of FAS span across 10 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilities—including police and fire stations—overseeing the City's neighborhood customer service centers and Customer Service Bureau and making sure minority-owned businesses can equitably compete for City contracts. No matter the need, FAS is here—at your service.The SOS has several areas of responsibility:  <ul style="margin-bottom: 3pt; margin-top: 0in;" type="disc"><li style="margin-top:0in;margin-right:0in;margin-bottom: 0in;margin-left:0in;color:inherit;">oversight of production (triaging emergency breakdowns, planning schedule limits, monitoring team production and removing roadblocks); making final decisions about next steps in a repair process </li><li style="margin-top:0in;margin-right:0in;margin-bottom: 0in;margin-left:0in;color:inherit;">all aspects of employee management (mentoring, resolving conflicts, scheduling calendar management, timecards, vacation authorization, absence tracking, documenting new employee progress, performance evaluations and feedback) </li><li style="margin-top:0in;margin-right:0in;margin-bottom: 0in;margin-left:0in;color:inherit;">assessing workplace safety and ensuring a safe and efficient workplace </li><li style="margin-top:0in;margin-right:0in;margin-bottom: 0in;margin-left:0in;color:inherit;">managing and improving customer experience (collaborating internally and between departments, implementing and improving processes to ensure efficient workflow); acting as a liaison between customers and shop staff </li><li style="margin-top:0in;margin-right:0in;margin-bottom: 0in;margin-left:0in;color:inherit;">facility management (including identifying shop infrastructure needs, coordinating construction/repairs, evaluating tool needs, providing budget impact information for repair/replacement requests) </li><li style="margin-top:0in;margin-right:0in;margin-bottom: 0in;margin-left:0in;color:inherit;">work order management (reviewing notes for accuracy and clarity; final approval of parts, labor, and commercial charges; ensuring all documents are attached; closing work orders in a timely manner) </li><li style="margin-top:0in;margin-right:0in;margin-bottom: 0in;margin-left:0in;color:inherit;">desk coverage at any shop, when necessary </li></ul> The SOS supervises productive staff, rather than being directly responsible for daily production.  The SOS is supported by crew chiefs and senior mechanics, who are directly responsible for production.  This is a leadership position that works closely with other supervisors to manage the whole of the City of Seattle’s Fleet Management Operations.  Additional responsibilities include collaboration with the SOS and Fleet Leadership team to: <ul style="margin-bottom: 3pt; margin-top: 0in;" type="disc"><li style="margin-top:0in;margin-right:0in;margin-bottom: 0in;margin-left:0in;color:inherit;">Develop effective workflows and processes  </li><li style="margin-top:0in;margin-right:0in;margin-bottom: 0in;margin-left:0in;color:inherit;">Implement new processes consistently across all teams </li><li style="margin-top:0in;margin-right:0in;margin-bottom: 0in;margin-left:0in;color:inherit;">Design training for new employee onboarding, promotions to leadership (senior mechanic and crew chief roles), and upskilling to meet future technical needs </li><li style="margin-top:0in;margin-right:0in;margin-bottom: 0in;margin-left:0in;color:inherit;">Be a point of contact for leadership from other divisions and departments </li></ul> The successful candidate will be well organized, a good communicator, and have skills in team building, coaching, and planning to support and inspire their team.   Minimum Qualifications: This position requires knowledge of employee development and supervision, fleet maintenance, and repair trades practices that can be gained with:  <div style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;"><ul style="margin-bottom: 3pt; margin-left: -0.25in;"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">Three Years’ experience as an automotive mechanic or associated fleet trade including two years supervisory or lead experience; or </li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">A combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class. </li></ul></div> This position is required to be on call 24 hours/day to respond to emergency situations and will require work outside the typical business day during City Emergencies such as snow events, natural disasters, etc.  Must have a valid Washington State driver’s license, or be able to obtain one within 30 days upon hire.  Desired Qualifications include:? <ul style="margin-bottom: 3pt; margin-top: 0in;" type="disc"><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;">Journey level automotive mechanic or associated fleet trade + 3 years supervisory or lead experience </li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;">Organizational and problem-solving skills </li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;">Experience using fleet asset management software such as Fleet Anywhere </li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;">Advanced knowledge of vehicle mechanics and fleet equipment maintenance </li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;">Excellent oral and written communication skills </li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;">Proficiency with Microsoft Office products (Word, Excel, Outlook, etc.) </li></ul> Work Environment/Physical Demands:  <div style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;"><ul style="margin-bottom: 3pt; margin-left: -0.25in;"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">This position requires full-time onsite work. Work is performed in a shop environment around heavy equipment, with exposure to loud noise, exhaust fumes and caustic materials.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">Required to be on-call 24 hours/day to respond to emergency situations.</li></ul></div> Application process and key dates:All applicants who meet minimum qualifications will be invited to complete a series of screening questions.  Top scoring candidates will be invited to the first of two interviews. The first-round interview panel will consist of Fleet Operations customers.  The second-round interview panel will consist of Fleet Management division leadership.  <ul style="margin-bottom: 3pt; margin-top: 0in;" type="disc"><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;">2/13/20269:00amScreening questions sent </li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;">2/17/20264:00pmScreening questions DUE </li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;">2/26/2026TBDFirst interview </li></ul><ul><li>3/3/2026TBDSecond interview </li></ul>This position is classified as a Classified Civil Service, Regular, Full-Time. The full salary range for this job classification is $58.50 - $63.20 per hour. This position is FLSA exempt (not eligible for overtime) and is Civil Service.   Application Process Applications are reviewed after the posting closes. You must submit the following items to be considered for this position no later than 4:00pm Pacific Time on the scheduled closed date. <div style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;"><ol style="margin-bottom: 3pt;"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">Completed NEOGOV online application.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">Current resume indicating relevant experience, knowledge, skills, and education.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">A current “FULL” driving abstract from the Department of Licensing.</li></ol></div>  Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state “see my resume” or “see my personnel file” are considered incomplete and will not be accepted. PLEASE NOTE: This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Background Check: Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation.  Pre-Employment Physical: Successful candidates will be required to pass a pre-employment physical. Driving Record: A current, “FULL” driving abstract from the Department of Licensing is required to be submitted upon offer of employment. Candidates with driving history that does not meet our current safety standards will be disqualified from consideration. Current City of Seattle Employees in a driving position may be required to submit an updated abstract. Why work at the City of Seattle? The <a href="http://www.seattle.gov/" target="_blank" title="http://www.seattle.gov/" data-uw-rm-brl="PR" data-uw-original-href="http://www.seattle.gov/" aria-label="City of Seattle - open in a new tab" data-uw-rm-ext-link="" uw-rm-external-link-id="http://www.seattle.gov/$cityofseattle">City of Seattle</a> recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the <a href="http://www.seattle.gov/rsji" target="_blank" title="http://www.seattle.gov/rsji" data-uw-rm-brl="PR" data-uw-original-href="http://www.seattle.gov/rsji" aria-label="Race and Social Justice Initiative - open in a new tab" data-uw-rm-ext-link="" uw-rm-external-link-id="http://www.seattle.gov/rsji$raceandsocialjusticeinitiative">Race and Social Justice Initiative</a> by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.   The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: <a href="https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans" data-uw-rm-brl="PR" data-uw-original-href="https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans">https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans</a> Who May Apply: The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences. If you have questions regarding this bulletin or employment at Finance and Administrative Services, please send an email to <a href="mailto:john.blackmore@seattle.gov" aria-label="john.blackmore@seattle.gov" data-uw-rm-empty-ctrl="">john.blackmore@seattle.gov</a> FAS promotes diversity and inclusion in employment. If accommodations are needed during the selection process, please contact us.    CANDIDATE NOTIFICATION:Many important notifications including interview or test invitations, result notices, and status updates will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add <a href="mailto:john.blackmore@seattle.gov">john.blackmore@seattle.gov</a> to your email address book and to the list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Candidates can also check for notifications by logging into governmentjobs.com and viewing their profile inbox, which saves a copy of all emailed notices. It is the applicant's responsibility to take the above steps to view correspondence.

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