Senior Product Manager

Job Description:

Our Opportunity:

Chewy's mission is to be the most trusted and most convenient online destination for pet parents and partners everywhere. We are passionate about meeting the needs of pets and their owners and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is dedicated to redefining how pet parents care for their pets and how veterinarians support them. We are on an exciting journey to develop a comprehensive set of virtual care solutions. These solutions deeply engage and connect vets and pet parents. They make it easier for pets of all builds and sizes to lead healthy, happy lives.

We are looking for an experienced Sr. Product Manager to join the healthcare division of Chewy in Boston, MA or Bellevue, WA offices. This high-profile role will be pivotal in defining and accomplishing the vision for clinical and operational infrastructure that supports our Virtual Care (Telehealth) platform. As a product leader, you will develop the vision, own the roadmap for a suite of technical products, and generate ideas for new capabilities, always ensuring that we continue to improve efficiency and effectiveness of our veterinary team. You will collaborate cross-functionally across Product, Build, Technology, Merchandising, Customer Service, Operations, and Executive teams to develop, build, and implement product vision and strategy. If you are a technically fluent, customer-obsessed product manager with a history of delivering impactful solutions, join us to shape the future of pet healthcare.

What You’ll Do:

• Use your customer-first approach to drive the development and delivery of platform capabilities that improve care quality for pet parents and veterinary team efficiency.
• Serve as the connective tissue between clinical, business, and engineering teams - translating veterinary workflows and requirements into scalable technical solutions.
• Drive platform interoperability with the Chewy healthcare ecosystem, ensuring reliable, performant, and secure integrations across internal and external systems.
• Write detailed requirements and systems documentation, communicating complex ideas effectively with business, clinical, and technical Team Members.
• Navigate fluidly between technical discussions with engineers and articulating high-level product strategy to executives.
• Define and analyze indicators for new features; transform data insights into clear requirements for continuous product improvement.
• Develop and maintain a roadmap and prioritized product backlog, ensuring product vision aligns with both client and organizational goals.
• Create mechanisms to track progress and deliverables related to product/feature suite you own across all tech and non-tech tracks.
• Identify and proactively mitigate technical risks that could impact business outcomes, deliverables, or timelines.

What You’ll Need:

• BS in Computer Science, Engineering, Business, or a comparable domain, or equivalent experience.
• 5+ years of experience in digital product management or equivalent area, with a focus on delivering APIs, platform products, or other backend systems.
• Demonstrated ability to conceptualize, develop, deliver, and scale products or services that drive measurable customer and business benefits.
• Proven track record of driving projects from concept to launch, including requirements gathering, risk mitigation, and cross-functional Team Member alignment.
• Excellent written and verbal communication skills, strong sense of ownership, urgency and drive, and a collaborative work style.
• Excellent analytical abilities with demonstrated experience turning data into actionable insights.
• Ability to travel periodically (<10%).

Bonus:

• Experience launching new technology products/services in virtual care, telemedicine, digital health, or medical practices.
• Experience working with healthcare data standards (e.g. HL7/FHIR, SNOMED, NCPDP), EHRs/EMRs (e.g. Epic, Cerner), PIMs, or other veterinary clinical/medical systems
• In-depth experience with veterinary or human healthcare delivery in the US; clinical degrees (DVM, MD, PharmD, RN) and certifications are a strong plus
• Solid understanding of the pet care or healthcare industries and emerging trends
• MBA or an equivalent level of experience.

Work Arrangement:

• Hybrid Model: 3-4days in hub location per week.
• This role is NOT a remote role.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. 

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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